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Commom Questions
What products are available at Le Pinzo Art?
We offer a wide range of artistic hand-drawn digital art printed on various products, including mugs, t-shirts, hoodies, sweatshirts, and tote bags.
How do I place an order on your website?
Ordering is easy! Simply add your desired items to your cart and proceed to checkout. We accept Visa, Mastercard, American Express, Discover, Diners Club, and PayPal.
What is your shipping policy?
Our standard shipping time is 5-7 business days, and shipping costs vary based on item size and weight.
Do you offer international shipping outside the USA?
Currently, we do not provide international shipping. Our services are available locally.
Will I receive a tracking number for my order?
Absolutely! We provide tracking numbers for all orders, allowing you to monitor your delivery status.
What is your return policy?
We offer a 14-day return policy. Only if you receive a damaged or defective item, please contact us at hello@lepinzoart.com within 14 days of receiving your order. Please review our complete return policy for detailed information
How do I initiate a return or exchange?
o start a return or exchange, please reach out to us at hello@lepinzoart.com, and our customer support team will guide you through the process.
Are there specific conditions or time limits for returns?
Yes, the item must be in its original condition, unworn or unused, with tags, and in the original packaging. Please review our complete return policy for detailed information.
Can I request custom designs or personalization?
While we currently do not offer custom designs or personalization, we are actively working on introducing this feature in the future.
What materials are used for your products?
We utilize premium materials, including premium cotton, ceramic, polyester, and fabric blends, to ensure top-quality and comfort.
How do you ensure the quality of your hand-drawn digital art prints?
Our prints are created using cutting-edge techniques and state-of-the-art equipment, ensuring the highest quality and faithfulness to the original designs.
How can I engage with your community or support your social causes through my purchases?
By purchasing our products, you're already contributing to our mission. Additionally, we are actively developing donation programs to further support important social causes.